Grok Bot troubleshooting: a safe diagnostic order

Most Grok Bot problems are easier to diagnose when you preserve evidence and change one thing at a time. Start with the smallest reversible check. Resetting local data is a last resort because it can remove useful state without fixing an account, service, or policy issue.

The five-minute baseline

1. Save any unsent prompt or important output.
2. Note the exact error text and which task, plugin, or routine produced it.
3. Confirm the device is on a supported platform.
4. Check that the app is current, then fully quit and reopen it.
5. Verify that you signed in with the account that owns or receives Grok Bot access.

The interactive troubleshooter provides a symptom-specific checklist.

A task appears stuck

Do not repeatedly submit the same task. Check whether Grok Bot is waiting for an approval, missing a required file, or showing a service/network error. Preserve the task URL or identifier and the last visible status. If the work affects a repository, inspect the actual files or branch before assuming nothing happened.

Sign-in or plan access is missing

Confirm the account identity and plan eligibility first. An active subscription under one identity will not necessarily appear under another. If you linked a SuperGrok plan, verify that the plan type is eligible and restart the current app after completing the official linking flow. See plans and access.

A plugin will not connect

Reconnect from the first-party plugin settings, read the authorization screen, and check whether a team administrator restricts the integration. Avoid granting broader access merely to make an error disappear. If the provider returns an error code, keep that code for support. Cursor’s plugin documentation currently includes a specific Zoom 4700 error note, illustrating why the exact message matters.

A routine does not run

Check that the routine is enabled, its schedule and timezone are correct, and required plugins remain authorized. Run a manual test when available. Then inspect recent run history for missing inputs or an approval request. Do not duplicate the routine until you know whether the original is still scheduled.

Update, reinstall, and reset order

Use this escalation sequence:

1. Restart the app.
2. Install the current first-party update.
3. Re-authenticate only the failing account or plugin.
4. Reinstall the application while preserving relevant work.
5. Reset local state only when official support documentation calls for it and you understand what will be removed.

If the problem persists, contact official support with the device, operating-system version, app version, account type, exact error, time of failure, and steps already attempted. Never send passwords, session cookies, private keys, or production secrets.

Sources and verification

Last verified: August 27, 2026.

• Troubleshooting Grok Bot (xAI)
• Connect plugins to Grok Bot (Cursor)
• Grok Bot plans (Cursor)